Refund policy
Kingdom Coffee & Brew Refund Policy
Last Updated: September 10, 2026
At Kingdom Coffee & Brew, we want every order to be a blessing from the moment it arrives. Because we sell consumable products, we maintain a refund policy that protects product quality, food safety, and fairness for both our customers and our small business.
Returns & Refund Eligibility
We do not accept product returns, including unopened, opened, or used items. We do not offer product exchanges. Replacements provided to resolve an order issue are handled as described below. If your order arrives damaged, defective, incorrect, or with missing items, contact us within 7 days of delivery at info@kingdomcoffeeandbrew.com. After reviewing the issue, we may offer a replacement, store credit, or refund. You do not need to return the affected product.
Damaged, Incorrect, or Missing Items
If your order arrives:
• Damaged
• Defective
• Incorrect
• Missing items
Please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
• Your order number
• A description of the issue
• Clear photos of the package, shipping label, and affected item(s)
Once reviewed, Kingdom Coffee & Brew may offer:
• Replacement product
• Store credit
• Partial or full refund (when appropriate)
We reserve the right to determine the most appropriate resolution based on the situation.
Coffee & Tea Product Satisfaction
Because taste preferences vary, we cannot guarantee flavor preference or personal taste satisfaction.
Refunds or replacements are not offered solely for:
• Flavor preference
• Roast preference
• Grind preference selected by the customer
• Personal dislike of a product after use
If you believe there is a genuine quality issue with your product, please contact us. We value your feedback and will review concerns individually.
Non-Returnable Items
All products are non-returnable. Damaged, defective, incorrect, or missing items may qualify for a refund, replacement, or store credit as described above, without a product return.
Subscription Orders
For subscription customers, you may manage your subscription through your customer account, including options such as:
• Skip an order
• Pause a subscription
• Update billing information
• Cancel a subscription
Subscription cancellations or changes must be completed before your next billing date.
Once a subscription order has entered processing, we cannot guarantee cancellation. This does not affect our review of damaged, defective, incorrect, or missing items under this policy.
If you experience an issue with a subscription shipment, please contact us and we will review the matter individually.
Order Changes & Cancellations
We process orders quickly to maintain freshness and timely fulfillment.
If you need to modify or cancel an order, contact us as soon as possible.
We cannot guarantee changes or cancellations after an order has entered processing, fulfillment, roasting, packaging, or shipment preparation.
Orders that have already shipped cannot be canceled.
Shipping Issues
Kingdom Coffee & Brew is not responsible for carrier delays, weather disruptions, or shipping delays once a package is in the carrier’s possession.
If your tracking shows delivery but you did not receive your package, please:
- Check around your property and mailbox.
- Check with household members or neighbors.
- Contact the shipping carrier.
- Contact us if you still need assistance.
We will do our best to help investigate carrier-related concerns.
Refund Processing
Approved refunds will be issued to the original payment method whenever possible.
Please allow approximately 5–10 business days after approval for your financial institution or payment provider to process the refund.
Contact Us
If you have questions regarding your order or this policy, please contact us.
Kingdom Coffee & Brew
Website: www.kingdomcoffeeandbrew.com
Email: info@kingdomcoffeeandbrew.com
We appreciate your support of our Kingdom-centered small business.